Legal pages
Refunds & cancellations
Refund policy for digital products, services and gateway payments.
1. Principles
Immediately delivered digital products and partially/fully performed services follow specific rules. This page describes studio practice without limiting mandatory consumer rights.
2. Shop — digital files
By purchasing with immediate download, you acknowledge performance may begin at once and, where allowed, withdrawal rights may be lost after performance starts.
Refunds may be considered for: duplicate charge, unreplaced corrupt file, clear non-conformity with the product description, or a technical fault blocking all access despite prompt notice.
No refund is due for change of mind after successful download, unsupported environments, or license violations.
3. Services, consulting, invoiced projects
Deposits may be non-refundable once work has started, unless agreed in writing or due to provider default. Amounts for delivered milestones remain due.
Client cancellation before kickoff may allow full or partial refund depending on notice and sunk costs.
4. Paddle / Stripe payments
Where Paddle is Merchant of Record, refunds may also follow Paddle procedures; contact the studio first for coordination.
Abusive chargebacks may suspend downloads and trigger follow-up.
5. Bank transfer
After manual proof validation, the same rules apply. Any refund is net of the client’s bank fees, back to the origin account when possible.
6. How to request
Use the Contact page with: order or invoice number, email used, reason and evidence. A reasonable response time applies (typically within a few business days).